Gardeners Dalston Service Terms and Conditions
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Dalston to residential and commercial customers. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to these terms. They are intended to create a clear understanding of how garden services are arranged, how payment is handled, what happens if a booking must be changed or cancelled, and how responsibility is shared between the customer and the service provider. These terms apply to routine maintenance, one-off garden work, seasonal tasks, and related labour unless a separate written agreement states otherwise.
The purpose of these terms is to protect both parties and to ensure that all work is carried out in a professional and lawful manner. The wording below should be read as a general service agreement for Dalston gardeners and similar landscaping or maintenance services, with the same principles applying whether the work is small or extensive. Any special requirements, unusual site conditions, or additional requests should be confirmed before the work starts so that expectations remain clear.
These terms do not create any partnership, employment relationship, or agency beyond the specific services agreed for the customer. The customer remains responsible for giving accurate information about access, site conditions, utility locations, and any known hazards that may affect the work. If any part of the agreement is unclear, the customer should ask for clarification before the appointment is confirmed.
1. Booking Process
A booking is made when the customer accepts an estimate, confirms a date, or otherwise instructs Gardeners Dalston to proceed with the work. A booking may be made for a single visit or as part of a recurring service arrangement. The scope of work should be described as clearly as possible at the time of booking, including the size of the garden, the tasks required, and any access restrictions. If the work changes after booking, the revised scope may require a new quotation or an adjusted price.
All bookings are subject to availability. A date offered by the service provider is not guaranteed until it is confirmed. The customer is responsible for ensuring that someone is present where access or instructions are required, unless alternative arrangements have been agreed. Where the gardener must collect keys, use a lockbox, or access shared premises, the customer must provide the necessary details in advance.
Where a site inspection is needed before work can be priced accurately, the booking may remain provisional until the inspection has been completed and the estimate accepted. The service provider may refuse or postpone a booking if the work appears unsafe, outside the agreed scope, or impractical due to weather, access, or other conditions. Any booking made in error, or on the basis of incomplete information, may be adjusted once the true requirements are known.
2. Pricing and Payments
Prices may be provided as a fixed quotation, an hourly rate, or a combination of labour and materials. Unless stated otherwise, quotations are valid for a limited period and may change if the customer delays acceptance or if the scope of work changes. Written estimates are based on the information available at the time and may be revised if hidden complications, additional work, or waste disposal needs arise during the job.
Payment terms should be agreed before work begins. In many cases, payment is due upon completion of the service, but deposits, part payments, or staged payments may be requested for larger or ongoing projects. If a deposit is taken, it may be used to secure the booking, purchase materials, or reserve labour time. Unless otherwise agreed in writing, all invoices must be paid in full by the date shown on the invoice.
Late or overdue payments may result in suspended services, withheld future bookings, or recovery action where appropriate. The customer must pay any undisputed amounts even if a separate issue is being discussed. Any bank charges, failed payment fees, or reasonable costs arising from returned payments may be added to the amount due where lawful. The service provider may also charge for additional time spent waiting for access, unplanned delays caused by the customer, or extra labour approved during the visit.
3. Changes, Delays, and Cancellations
Customers should give as much notice as possible if a booking needs to be changed or cancelled. A change of date, time, or service type may be accepted depending on availability, but it is not guaranteed. If the customer requests a change at short notice, the service provider may treat it as a cancellation and arrange a new booking instead. Any deposit paid may be transferred to the new date at the service provider’s discretion, unless the booking was cancelled in breach of these terms.
If the customer cancels within a reasonable period before the scheduled visit, any refund of deposit or advance payment will depend on work already completed, materials ordered, and labour time reserved. Where substantial preparation has already been carried out, the customer may be charged for those costs. If cancellation occurs after the gardener has arrived or has begun work, the customer may be charged for the full visit or for the time spent on site.
The service provider may cancel or reschedule a booking if circumstances make it impossible or unsafe to continue, including severe weather, illness, equipment failure, unsafe access, or events beyond reasonable control. In such cases, a new appointment will usually be offered. Garden services in the UK are often affected by weather conditions, and the customer accepts that certain tasks may need to be postponed or adapted for safety, efficiency, or plant health. Any decision to pause work because of weather, ground conditions, or lack of daylight will be made in good faith.
4. Customer Responsibilities
The customer must ensure the site is reasonably accessible and that the area to be worked on is safe for garden maintenance or related services. This includes informing the service provider about hidden hazards, uneven ground, infestations, protected wildlife, contaminated soil, broken paving, concealed cables, or similar risks. The customer must also make reasonable arrangements for pets, children, and vulnerable persons so that the work can proceed safely.
The customer is responsible for securing valuables, fragile items, and any personal property that may be affected by outdoor work. Gardeners Dalston will take reasonable care, but liability for loss or damage caused by items left in working areas may be limited where the customer failed to remove or protect them. If the customer asks the gardener to move objects, confirm boundaries, or operate equipment belonging to the customer, the risk associated with that instruction remains with the customer unless damage is caused by negligence.
If the customer supplies tools, machinery, chemicals, or other materials for use on site, they must be suitable, safe, and fit for purpose. The service provider may refuse to use any item that appears defective, unsafe, or inappropriate for the task. The customer should also disclose any known allergies, sensitivities, or restrictions that may affect the use of plants, fertilisers, weed treatments, or other products.
5. Waste Removal and Disposal Regulations
Where waste removal is included, it will be handled in accordance with applicable UK waste management requirements and local disposal rules. Green waste, soil, timber, and general garden debris may be removed only if this has been agreed in advance or forms part of the written quotation. The customer should understand that the removal of waste may require additional labour, transport, or disposal charges.
The customer must disclose any waste that may be classified as hazardous, restricted, or unsuitable for ordinary garden disposal. This includes asbestos, chemical containers, treated timber, contaminated soil, oil, fuel, paint, batteries, sharp metal, building rubble, or any item requiring specialist handling. The service provider will not knowingly transport or dispose of regulated waste without proper arrangements. If such waste is discovered during the job, the service may be paused until safe and lawful disposal options are agreed.
Where waste is left at the property for later collection, the customer is responsible for ensuring that it is stored safely and does not create an obstruction, nuisance, or breach of any legal requirement. The service provider may separate waste into appropriate groups for recycling or disposal, but no guarantee is made that all material can be recycled. All waste handling will be carried out with due care and with consideration for environmental obligations, site safety, and lawful disposal methods.
6. Liability and Limitations
Gardeners Dalston will take reasonable care and skill when providing services, but no guarantee is made that every plant, lawn, hedge, or shrub will respond in a particular way to treatment, cutting, transplanting, or seasonal maintenance. Living materials are affected by weather, soil conditions, pests, disease, prior neglect, and other factors outside reasonable control. The service provider is not responsible for pre-existing damage, poor plant health, hidden defects, or deterioration that occurs despite proper care.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, the service provider’s liability for direct loss arising from the service will be limited to the amount paid or payable for the specific job in question, unless a different limit is agreed in writing. No liability is accepted for indirect loss, loss of profit, loss of enjoyment, or consequential damage.
The service provider is not liable for damage caused by pre-existing faults, unstable structures, hidden utility lines, defective fittings, or instructions given by the customer that later prove unsuitable. The customer should ensure that underground services, drains, irrigation systems, and electrical installations are identified before work begins. If a risk becomes apparent during the service, the gardener may stop work and request further instructions. Any repairs, replacements, or professional inspections needed because of pre-existing conditions are the customer’s responsibility unless the damage resulted directly from proven negligence.
7. Complaints, Quality, and Service Standards
If the customer believes that a service has not been carried out properly, the concern should be raised as soon as reasonably possible so that it can be reviewed. The service provider may request photographs, a description of the issue, or an opportunity to revisit the site. Where a genuine fault is identified, the service provider may choose to return and correct the issue, offer a partial adjustment, or propose another fair remedy.
Minor variations in appearance, growth patterns, or finishing are not necessarily defects. Gardening work is affected by natural conditions and may not produce identical results each time. The customer acknowledges that pruning, mowing, clearance, and planting outcomes may differ according to season, plant species, weather, and previous maintenance. Reasonable judgement will be used by the gardener, particularly where plant health, safety, or long-term garden condition is concerned.
8. Force Majeure and Suspension of Services
Neither party will be held responsible for delay or failure caused by events beyond reasonable control, including extreme weather, fire, flood, transport disruption, epidemic restrictions, industrial action, acts of government, or similar events. In such circumstances, the service may be postponed, altered, or suspended until work can safely resume. Any advance payment will be handled fairly in light of the work completed and the costs already incurred.
The service provider may also suspend services if the customer fails to pay on time, refuses access, provides unsafe working conditions, or repeatedly changes instructions in a way that makes the work impractical. Suspension does not remove the customer’s obligation to pay for services already delivered or costs already incurred. Where suspension continues for an extended period, the booking may be cancelled and any remaining balance or refund calculated accordingly.
9. Governing Law
These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction unless mandatory law requires otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These terms form the complete agreement for the service unless replaced by a later written agreement signed or confirmed by both parties. Any failure to enforce a term at one time does not waive the right to enforce it later. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these gardeners Dalston terms as the basis for the service.
These service terms are intended to provide a fair and practical framework for garden maintenance and related work, while reflecting the expectations normally associated with professional Dalston gardening services across the UK.